Notice: Lucent Health / NARUS will replace Marpai/ Maestro effective January 1st, 2024. Cards were sent mid-December. If you have not received your ID card please reach out to Lucent (see contact info below).
NARUS Customer Concierge: (615) 559-0418
Login to portal
In Microsoft Edge, Chrome or Firefox go to the website: www.lucenthealth.com/cypress
Select Members
To access your portal:
Username: First 4 characters of your first name, first
12 characters of your last name (as it appears on your ID card), and your year of birth (YYYY)
Temporary Password: Full date of birth (MM/DD/YYYY)
NOTE: All users will be prompted to update their password on the initial login.
File a claim:
Claims Submission: Lucent Health, PO Box 240427, Apple Valley, MN 55124
Payor ID: 88056
Group number: I36