Basic Medical Plan
Payor ID: 88056
Group #: I36 (capital “I”)
NARUS concierge 615-559-0418 (also known as Lucent concierge)
Download the Lucent App — Learn more!
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The Lucent Health Frequently Asked Member webpage includes information on the following:
The Lucent Health App
Member portal and digital tools
Claims and billing
Reference-based pricing (RBP)
And other services available to you
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You must fill out a Lucent Claim Form in the “Quick Links” section at the bottom of the page. Read the directions carefully. You can submit the completed form via fax or email:
Fax: 615-255-6654 Attn: MemberReimbursement@lucenthealth.com
Note: This is a no-replay email. Please call the number on your ID card for claim status.
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Contact the Pre-cert line at 877-499-1774 or fax to 615-461-5354. Doctors offices typically process pre-certs within 3-5 business days. Follow up if pre-certs have not been received past that timeline.
2026 Summary of Benefits (SBC)
Please note: Regenexx is not a free service and gets billed as a Tier 2, out patient surgery provider
