Contact Information
Narus Customer Concierge:
615-559-0418
Monday–Friday from 7 a.m. to 7 p.m. CT
Overview of Benefit Carriers
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Medical Administrator
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Voluntary Vision / Dental
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Pharmacy
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HSA / FSA
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Cost Saving Benefits
Trustee Contact Information
Austin Ambrosini
Trustee
Works with members on medical billing, facility and physician access issues. Primary contact with Lucent (TPA).
Email: aambrosini@iaff440.org
Phone: 916-204-5373
Matt Otey
Trustee
QLEs for actives, primary contact for Kroger (PBM).
Email: motey@iaff440.org
Phone: 817-919-6994
Zac Shaffer
President
Handles high level decisions and issues. Signs contracts and agreements. Primary contact for LBG (healthcare consultant).
Email: zshaffer@iaff440.org
Alan Lake
Trustee
QLEs and Medicare transitions for retirees. Handles file feed and benefit platform issues and open enrollment. Main contact for Antfarm and Plansource (eligibility platforms).
Email: alake@iaff440.org
Phone: 817-680-7811
Bobby Garza
Secretary / Treasurer
Audits, plan billing, accounting.
Email: bgarza@iaff440.org
Phone: 832-704-0501
Liz Roden
Trustee as of January 1, 2026
Will handle QLEs and questions for new EMS employees.
Email: eroden@iaff440.org
Phone: 817-944-2036