Contact Information
Call Narus Customer Concierge:
615-559-0418
Monday–Friday from 7 a.m. to 7 p.m. CT to talk with a care team member
Overview of Benefit Carriers
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Medical Administrator
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Voluntary Vision / Dental
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Pharmacy
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HSA / FSA
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Cost Saving Benefits
Trustee Contact Information
Austin Ambrosini
HC Trust Secretary / Treasurer
Works with members on medical billing, facility and physician
access issues. Primary contact with Lucent (TPA).
aambrosini@iaff440.org
916-204-5373
Matt Otey
Trustee
QLEs for actives, primary contact for Kroger (PBM).
motey@iaff440.org
817-919-6994
Zac Shaffer
President
Handles high level decisions and issues. Signs contracts and
agreements. Primary contact for LBG (healthcare consultant).
zshaffer@iaff440.org
Alan Lake
Trustee
QLEs and Medicare transitions for retirees. Handles file feed and
benefit platform issues and open enrollment. Main contact for
Antfarm and Plansource (eligibility platforms).
alake@iaff.org
817-680-7811
Bobby Garza
Secretary Treasurer
Audits, plan billing, accounting.
bgarza@iaff440.org
832-704-0501
Liz Roden
Trustee as of January 1, 2026
Will handle QLEs and questions for new EMS employees
eroden@iaff440.org
817-944-2036
Claims Advocate
If you have questions regarding your medical plan or claims, please call NARUS Concierge: 615-559-0418
Unaddressed questions can be directed to Kris from LBG Advisors at 206-817-4219 (8:30-5pm, PST) | kris@lbgadvisors.com