Out of Network 6 Degrees Health
Balance Bills
A balance bill is when your bill is higher than your Explanation of Benefits (EOB).
Call NARUS Concierge: (615) 559-0418
Example of a balance bill
Your hospital charges are $100 and the plan allowable at 140% of Medicare is $70. If the provider bills you the $30 difference between the charged amount and the plan allowable, they are balance billing. Deductibles, copays, and coinsurance are not examples of balance billing and you are still responsible for these cost sharing items.
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Balance billing occurs when a provider bills you for the difference between what the health plan allows for a medical service versus what the provider chooses to charge you. Lucent/NARUS and 6 Degrees Health are here to resolve your balance bill.
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If you receive a balance bill, compare it to your EOB that you previously received from Lucent. If you are being asked to pay more than what is shown as your patient responsibility, you are being balance billed and you need to contact Lucent/NARUS concierge.
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When you contact NARUS concierge, they will confirm you received a balance bill, and your case will be submitted to 6 Degrees Health until the case is closed.
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You may need to provide the following supporting information with your balance bill:"
A copy of any documents received from the provider (a bill) and your EOB.
Daytime telephone number and email address to contact us for follow-ups
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The process of balance billing allows your employer to manage the ballooning cost of healthcare while still continuing to provide quality benefits to employees and their families.